SmartScan AI is an AI-native document intelligence platform. Because we work with the real documents that run your life — bills, contracts, IDs, insurance, and more — your privacy is not a setting here. It is the foundation of the product. This policy explains exactly what we collect, how we use it, who processes it, and the control you keep.
SmartScan AI is operated by [Legal Entity Name], registered at [Registered Address, City, Region, Postal Code, Country]. For any privacy question, contact [email protected].
| Category | What it includes |
|---|---|
| Documents you provide | Files and images you scan, upload, forward, or send to us (including via WhatsApp) — and their full content. |
| Derived document data | Information our AI extracts and infers from your documents: document type, names, dates, amounts, terms, obligations, deadlines, and the relationships between documents. |
| Messaging data | If you use the WhatsApp assistant: your WhatsApp phone number and the messages you send to and receive from the assistant. |
| Account & contact data | Email address, name (if provided), waitlist details, and preferences. |
| Usage & device data | Basic technical and interaction data needed to operate and secure the service. |
We do not sell your data, and we do not use your document content to train third-party AI models. Your documents are processed to serve you.
Delivering document understanding requires trusted infrastructure. We use vetted third-party processors strictly to operate the service, under contractual confidentiality and data-protection obligations:
Where applicable law requires a legal basis (e.g. GDPR, or the Saudi/UAE Personal Data Protection Laws), we rely on: your consent; the performance of our service to you; our legitimate interests in operating and securing the platform; and compliance with legal obligations.
We share data only with the subprocessors above, and only as needed to run the service; where required by law or to protect rights and safety; and in connection with a corporate transaction, under equivalent protections. We never sell your personal data or document content.
We protect your data with encryption in transit and at rest, access controls, the secure-link mechanism for sensitive documents, and ongoing security practices. No system is perfectly secure, but security decisions here are made in your favor.
We retain your documents and derived data for as long as your account is active or as needed to provide the service. You can delete documents or your entire account at any time, after which we delete or irreversibly anonymize the associated data, except where retention is legally required.
Subject to your local law, you may access, correct, export, restrict, or delete your personal data, withdraw consent, and object to certain processing. To exercise any right, email [email protected]. You also have the right to complain to your local data-protection authority.
Your data may be processed in countries other than your own (including by the subprocessors above). Where it is, we use appropriate safeguards consistent with applicable data-protection law.
SmartScan AI is not directed to children under [16/18]. We do not knowingly collect their personal data. Documents concerning a minor (for example a child's passport) should only be submitted by a parent or guardian.
We may update this policy as the product evolves. Material changes will be communicated through the service or by email, with the "last updated" date revised above.
Privacy enquiries: [email protected] · General: [email protected] · [Legal Entity Name], [Registered Address].